Who says you can’t have it both ways?
Introducing the most versatile TPV platform ever.

TPV.com brings you the best TPV options:

Live Operator TPV icon

Live Operator
TPV

Highly professional customer care
representatives trained to handle calls with precision in accordance with your specifications.

Automated TPV Interactive Voice Response (IVR) icon

Automated TPV
Interactive Voice Response (IVR)

Custom programmed scripts verify
client-specified information that guide customers intuitively through the verification process.

Combine Live Operator and IVR with TPVSelect

Provide the best customer experience | Maintain the “momentum of the sale” | Streamline your costs effectively

With our TPVSelect options, everyone wins!

TPVSelect Live Operator option icon

Live Operator
TPV service
for professional
customer care

TPVSelect Automated TPV option icon

Automated TPV
(IVR) service to
streamline costs
and hold time

TPVSelect Live Operator with Automated IVR backup option icon

Live Operator
TPV with IVR
backup to keep
sales momentum

TPVSelect Automated IVR with Live Operator backup option icon

Automated IVR
with Live Operator
backup to address
client TPV issues

Above and beyond the basics. TPV.com brings more tools to the table.

LIVE AGENT

English and
Spanish

IVR

Interactive
Voice Response

HYBRID

TPVSelect

TEXT & TABLET

Initiate or fully
complete verifications

Exceptional expertise and quality assurance.

Training and Management icon

TRAINING AND MANAGEMENT

Our agents undertake a week long training to become certified third party verification agents. They maintain a working knowledge of client scripts and are kept current on all changes and updates. Strict adherence is followed through the application platform in which they perform their verifications. Using a process-driven approach, scripts are followed precisely as defined.

Script and Program Execution icon

SCRIPT AND PROGRAM EXECUTION

Clients control much of their own scripts through the client web portal, making changes in real time to the call center floor. More complex changes are handled as a development request and facilitated through the change request procedure. Clients can review, revise, and test content or modifications to their program before making them ‘live’ on the floor.

Quality Call Control icon

QUALITY
CALL CONTROL

Our company’s methods and goals for speed of answer (ASA), call handle times, hold times and poor customer experiences are the metrics that predict all KPIs for TPV.com. Our goal is to handle each call as expeditiously as possible, allowing us to handle more calls with fewer people to manage our client’s expenses.

Data and Recordings Assurance icon

DATA AND RECORDINGS ASSURANCE

Each and every TPV is logged and tracked. The corresponding data for that TPV is stored in multiple locations and multiple copies of the recording are created. Numerous systematic checks and balances exist to ensure all recordings and data are properly created, stored and submitted.

TPV is all we do and all we’ve ever done.
Nobody does it better and no one’s done it as long.

We utilize customer-friendly scripts that maximize quality while minimizing liability and risk for our clients.

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