Who says you can’t have it both ways?
Introducing the most versatile TPV platform ever.
TPV.com brings you the best TPV options:
Highly professional customer care
representatives trained to handle calls with precision in accordance with your specifications.
Interactive Voice Response (IVR)
Custom programmed scripts verify
client-specified information that guide customers intuitively through the verification process.
Combine Live Operator and IVR with TPVSelect™
Provide the best customer experience | Maintain the “momentum of the sale” | Streamline your costs effectively
With our TPVSelect™ options, everyone wins!
Above and beyond the basics. TPV.com brings more tools to the table.
TEXT & TABLET
Initiate or fully
Exceptional expertise and quality assurance.
TRAINING AND MANAGEMENT
Our agents undertake a week long training to become certified third party verification agents. They maintain a working knowledge of client scripts and are kept current on all changes and updates. Strict adherence is followed through the application platform in which they perform their verifications. Using a process-driven approach, scripts are followed precisely as defined.
SCRIPT AND PROGRAM EXECUTION
Clients control much of their own scripts through the client web portal, making changes in real time to the call center floor. More complex changes are handled as a development request and facilitated through the change request procedure. Clients can review, revise, and test content or modifications to their program before making them ‘live’ on the floor.
Our company’s methods and goals for speed of answer (ASA), call handle times, hold times and poor customer experiences are the metrics that predict all KPIs for TPV.com. Our goal is to handle each call as expeditiously as possible, allowing us to handle more calls with fewer people to manage our client’s expenses.
DATA AND RECORDINGS ASSURANCE
Each and every TPV is logged and tracked. The corresponding data for that TPV is stored in multiple locations and multiple copies of the recording are created. Numerous systematic checks and balances exist to ensure all recordings and data are properly created, stored and submitted.